FAQ’s

FAQ’s

WEBSITE TEMPLATES

Q: Are all of the website templates the same price?

You can choose any template with your website package. There are no additional fees for specific templates.

Q: Once I’ve chosen a website template, do I need to do the design work myself?

No. This is not a DIY website. All of the work will be done by our professional website developers and search engine optimization experts. You are only responsible for supplying the content and approving the designs.

WEBSITE PACKAGES

Q: Do you require any setup fees?

Not at this time. We did have setup fees prior to COVID-19 but we have removed those fees to help assist the beauty industry during this difficult time. For now, you pay only the monthly fee for your website. This may change in the future.

Q: Who owns the website?

You do. You can make changes, edits, or updates to the site at any time.

Q: Do you register my domain name?

No. If you do not have a domain name, you can register one here. We will update the domain name records to point to the new server when the website is ready to go live.

Q: Where does the content come from?

After your purchase, you will be sent a form to fill out with the needed information. You are responsible for providing all of the written content and any photos of your business, staff and work. Each plan also comes with a number of stock photos that you are able to choose from.

Q: Where do your stock photos come from?

Each plan comes with a specific number of stock photos that you can select from DepositPhotos.com. Additional photos can be purchased from us for $5/photo.

You can also use royalty-free photos from websites such as Pixabay, Pexels, Unsplash, and RawPixel.

Q: When someone fills out a form on my website, how do I receive the notification?

Your notifications will come directly to your email account.

Q: Do you offer custom website packages or designs?

Yes. Since these websites would each have different needs, we can provide a custom quote after receiving more information via a free consultation.

MONTHLY PLANS

Q: Is there a minimum term for the website agreement?

Yes, the agreement is for a minimum of one calendar year. You may continue or cancel anytime after that.

Q: What is included in the monthly plan?

In addition to the design & SEO work performed on your site initially, your monthly plan includes website hosting, critical software updates, access to our premium WordPress theme, stock photos, high-end security system, and off-site backups.

Q: What is website hosting?

All websites need a space on a server (or computer) to store the files of your website so they can be accessed by the public 24/7. This is called website hosting.

Q: What are the monthly critical software updates?

Software updates are a crucial part of website maintenance. As with any piece of technology (i.e. computers, cell phones, tablets, etc), the software can eventually go out of date and even obsolete. This can also happen to a website that is not maintained or kept up to date with the latest software.

Q: Why do I need a security system & backups?

We also use a premium security system and off-site backups for the highest protection against a hack, malware attack, and/or security breach. These types of events can have long-term, detrimental effects on search engine rankings and your domain name reputation so we do out best to prevent them.

Q: Can I use my own hosting service?

No. We offer our design and search engine optimization services at extremely discounted rates. We include hosting and access to our premium software (themes & plugins) and stock photo licenses with your monthly service plan so that you do not have to incur these extra fees.

BOOKING SOFTWARE

Q: How does the booking software work?

Our booking software integrates with the Google calendar. Each individual employee’s personal calendars can also be integrated with our online booking system.

Q: Does the booking software integrate with my current booking software?

If your software integrates with Google calendar then yes. If it does not, then no.

Q: When someone books an appointment, how am I notified?

You and the customer will be notified by email once an appointment has been made. You may also log in to your website dashboard or open your personal Google calendar to see what appointments have been scheduled.

Q: Can I make an appointment for a client?

Yes, you will have the ability to make appointments for clients through the website dashboard or through your Google calendar. If you want them to receive reminders, you will need to schedule them through the website dashboard.

Q: What payment options are available to book appointments?

You can integrate the booking software with your PayPal or Stripe account. You may also allow your customers the option to pay on-site.

Q: Do you setup the booking software?

We install and customize the “look” of the booking software. You are responsible for adding your locations, services, and employees as well as their working schedules and calendar integrations. You are also responsible for integrating any necessary merchant details or additional SMS text messaging software.

Video tutorials will be provided. If you need assistance setting-up the software, we can help for an additional charge.

Q: Are SMS and Push notifications supported?

Email and SMS notifications are included but Push notifications are not yet supported.

Q: Is it free to send out appointment reminders?

Email appointment notifications are free. SMS text notifications require you to create an account with an integrated SMS software and the pricing is based on your carrier. Prices are typically less than $.01 per text message.

REVIEW SOFTWARE

Q: Which review platforms can I connect to the software?

Google, Facebook, Yelp & TrustPilot, TripAdvisor, and Amazon. You can also use Zapier to make more connections.

Q: Can I incentivize my review requests?

Yes, you can offer discount codes or incentives to your customers in return for leaving a review.

Q: Can I publish reviews for my clients to Google/Facebook?

Unfortunately, it’s not technically possible to post a review on someone else’s behalf. Each customer must submit their own review.

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